Shipping policy

Effective Date: 23/05/2026

Thank you for shopping with Saipal Enterprises. We aim to provide a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take additional time.

2. Shipping Locations

We currently aim to deliver products across India, subject to serviceability of the customer's PIN code.

Certain remote locations may have limited or unavailable courier services.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days.

Delivery timelines are estimates and may vary depending on:

Delivery location
Courier service availability
Weather conditions
Public holidays
Operational delays
Remote or non-serviceable locations
Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the destination, order value, product, or promotional offers.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details submitted during checkout.

Where tracking is available, customers can use the provided tracking information to check shipment status.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Valid contact information where required

Saipal Enterprises is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

7. Delivery Attempts

Our logistics partners may make multiple delivery attempts according to their delivery procedures.

If the customer is unavailable or refuses to accept the shipment, the courier may return the package to us.

Additional shipping or re-delivery charges may apply where applicable.

8. Delayed or Lost Shipments

While we work with logistics partners to facilitate timely delivery, delays may occur due to circumstances beyond our reasonable control.

If a shipment appears delayed or lost, customers should contact us through the support options available on our website. We will coordinate with the relevant logistics provider where appropriate.

9. Damaged Packages

Customers are advised to inspect the package upon delivery.

If the package or product appears damaged, please contact Saipal Enterprises as soon as possible and provide photographs or videos if requested.

Such cases will be reviewed according to our Return & Refund Policy.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details.

We may request photographs, videos, or other information to verify the issue and determine the appropriate resolution.

11. Shipping Restrictions

Certain products or locations may have shipping restrictions because of courier policies, serviceability limitations, or applicable requirements.

If an order cannot be delivered to the provided location, we may contact the customer or cancel the order and process any applicable refund.

12. Changes to This Shipping Policy

Saipal Enterprises may update this Shipping Policy from time to time to reflect changes in our delivery services, logistics partners, business practices, or applicable requirements.

The latest version published on this page will apply to orders placed after the updated policy becomes effective.

13. Contact Information

For questions regarding shipping, delivery, tracking, or your order, please use the customer-support/contact options available on the Saipal Enterprises website.

Business Name: Saipal Enterprises
Legal Name: SAIPAL
Business Type: Proprietorship
GSTIN: 27ORNPS0814L1ZY

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: SAIPAL
Akola New Bypass
Akola, Maharashtra – 444002
India