Refund policy

Effective Date: 23/05/2026

Thank you for shopping with Saipal Enterprises. We aim to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions applicable to returns, exchanges, cancellations, and refunds.

This policy is intended to operate in accordance with applicable consumer and e-commerce laws in India.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the conditions mentioned below.

The product should:

Be unused and unworn.
Be in its original condition.
Have original tags and labels attached.
Be returned with its original packaging, where applicable.
Not have been washed, altered, damaged, or misused.
Include accessories or other items supplied with the original order.

2. Non-Returnable Products

Returns may not be accepted for:

Products specifically marked as non-returnable.
Customized or personalized products.
Products that have been used, washed, altered, or damaged after delivery.
Products returned without required tags or packaging.
Products damaged because of misuse or improper handling by the customer.

Any exclusion will remain subject to applicable consumer rights and law.

3. How to Request a Return

To initiate a return, contact Saipal Enterprises through the customer-support/contact options available on our website.

Please provide:

Order number
Customer name
Product details
Reason for return
Photographs or videos of the product, where requested

Our team may review the request before approving the return.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product, please contact us promptly after delivery.

We may request photographs or videos of the product and packaging to verify the issue.

Where the issue is verified, an appropriate resolution may include replacement, exchange, return, or refund, subject to product availability and applicable law. E-commerce rules provide consumer protections where goods are defective, deficient, spurious, not as advertised/agreed, or delivered late in circumstances covered by the rules.

5. Return Shipping

Where a return is approved because the product was incorrect, defective, or damaged due to an issue attributable to us, applicable return shipping arrangements may be handled by Saipal Enterprises.

For other eligible returns, return shipping charges may apply depending on the circumstances.

6. Refund Process

Once the returned product is received and inspected, we will review whether it satisfies the applicable return conditions.

If approved, the applicable refund will be initiated through the original payment method or another appropriate payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

7. Refund Deductions

Where legally permitted and applicable, non-refundable shipping charges or other applicable charges may be deducted from the refund.

Any applicable deduction will be communicated during the return/refund process.

8. Exchanges

Eligible products may be exchanged for another size, colour, or available variant, subject to stock availability and the applicable return conditions.

If the requested replacement is unavailable, an alternative resolution may be offered where applicable.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

10. Return Inspection

Returned products may be inspected before a return, replacement, exchange, or refund is approved.

A return may be rejected where the product does not satisfy the applicable return conditions, subject to the customer's rights under applicable law.

11. Policy Updates

Saipal Enterprises may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version published on this page will apply to relevant orders.

12. Contact Information

For return, refund, exchange, or cancellation-related queries, please use the customer-support/contact options available on the Saipal Enterprises website.

Business Name: Saipal Enterprises
Legal Name: SAIPAL
Business Type: Proprietorship
GSTIN: 27ORNPS0814L1ZY

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: SAIPAL
Akola New Bypass
Akola, Maharashtra – 444002
India